Hiring: Customer Success Manager, Commercial Company: Birdeye Location: Dallas, TX Job Posted Time: 2026-09-11 14:35:31 Employment Type: Full-time Target Skills & Keywords : Project Management, SaaS About the job Experience: •Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. •100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) •Flexible work from home options available •Employee Resource Groups - network with like-minded "Birds" •Abundant opportunities that come with a dynamic and fast-growing organization! Required Skills: •Birdeye is the leading agentic marketing platform for multi-location brands. Qualifications: •Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience •3+ years experience in professional services or B2B account management, preferably in SaaS •Proven ability in organization, project management, time management, and communication skills •Technical experience or aptitude in working with SaaS platform configuration and troubleshooting •Energetic extroverted personality–you love working with customers and are customer obsessed •Enthusiasm for troubleshooting issues; excited to learn and use new products/features •Demonstrated capacity to quickly grasp and succinctly explain technological and business concepts •Proven track record in managing enterprise customer relationships and delivering results •Demonstrated capacity to stay calm and manage clients even under adverse conditions •Strong communication skills and technical aptitude Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!