Hiring: Customer Success Manager Company: CBTS Location: Cincinnati, OH Job Posted Time: 2026-09-15 14:52:31 Target Skills & Keywords : Microsoft Office, Salesforce About the job Experience: •8+ years of relevant experience in Customer Success, Account Management, Client Services, Technology Consulting, or a similar client-facing role. •30 years of experience serving mid-market and enterprise clients across North America. We help our clients modernize their technology, secure their environments, and operate more effectively. Our team of specialists works across networking, cloud, cybersecurity, unified communications, and managed services. •Over 30 years of experience serving mid-market and enterprise clients across North America. We help our clients modernize their technology, secure their environments, and operate more effectively. Our team of specialists works across networking, cloud, cybersecurity, unified communications, and managed services. Required Skills: •Manage a portfolio of enterprise accounts, serving as the primary post-sale point of contact and trusted advisor. •Build strong relationships with customer stakeholders and develop a deep understanding of their business objectives, priorities, and technology needs. •Develop and execute customer success plans that align CBTS solutions and services with client goals and measurable business outcomes. •Lead recurring customer meetings, executive business reviews (EBRs), and strategic account discussions. •Monitor customer health, satisfaction, adoption, and engagement to proactively identify potential risks. •Develop and coordinate strategies to address customer concerns, service challenges, and potential retention risks. •Act as the voice of the customer internally, coordinating with Sales, Technical Support, Solutions Engineering, Finance/Billing, and other teams to resolve issues and deliver a strong customer experience. •Partner with Account Executives to identify opportunities for account growth, including upsell and cross-sell opportunities across CBTS solutions and services. Qualifications: •Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent combination of education and relevant professional experience. •Demonstrated ability to build trusted relationships with client stakeholders and serve as a strategic advisor. •In-depth knowledge of customer retention, renewals, adoption, and relationship management. •Demonstrated capacity to identify customer needs and partner with Sales teams on account expansion opportunities. •Strong written and verbal communication, presentation, and executive relationship-management skills. •Strong problem-solving skills with a proactive and ownership-driven approach. Compensation: •$55,000 - $86,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!