Hiring: Customer Success Manager Company: VibeIQ Location: Boston, MA Job Posted Time: 2026-09-16 18:44:53 Target Skills & Keywords : HubSpot, Jira, Project Management, SaaS, Zendesk About the job Experience: •3–5+ years in Customer Success, Account Management, or Implementation roles (SaaS preferred) •Background in retail, wholesale, or fashion/apparel technology •Strong project management skills (timelines, stakeholders, risks) •Excellent communication, collaboration, and customer empathy •Highly organized; able to track time and manage multiple concurrent accounts Required Skills: •Account Ownership & Relationship Management •Own a portfolio of enterprise retail customers, serving as their trusted advisor •Build and maintain strong executive and operational relationships •Conduct regular check-ins, QBRs, and strategic planning sessions •Project manage configuration updates for customers post go-live •Deliver tailored training tips and tricks based on custom setups •Track time and milestones for invoicing and internal reporting •Ongoing Support & Escalation Management Qualifications: •Exposure to product configuration or technical onboarding •Comfortable using tools like Hubspot, Jira, or Zendesk •Prior experience with time-tracked billing or scoped services Compensation: •$100,000 - $130,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!