Hiring: Customer Success Manager Company: Finastra Location: Atlanta, GA Job Posted Time: 2026-09-16 15:09:40 Employment Type: Hybrid Target Skills & Keywords : SaaS, Segment About the job Experience: •Develop and execute Customer Success Action Plans for assigned accounts •Execute structured engagement models, including onboarding support as customers move from implementation to production, regular success reviews, and executive business reviews as appropriate by segment. •Manage escalations effectively, coordinating with Support, Professional Services, and Product teams to resolve issues. •Ensure consistent, high-quality customer experiences across the lifecycle. •Provide visibility into performance, risks, and upcoming steps Required Skills: •The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing value, adoption, and satisfaction from Finastra’s Retail Lending solutions - LaserPro and Mortgage Bot. Qualifications: •Proven experience in Customer Success, Client Services, or Account Management within enterprise SaaS. •Proven ability to manage complex customer relationships and influence multiple stakeholders. •Strong analytical skills with experience using customer health, usage, and engagement data. •Excellent communication and executive presentation skills. •Operational familiarity with Customer Success platforms and digital engagement tools. •Exposure to SaaS transformations, cloud migrations, or platform modernization initiatives. Compensation: •Flexible work environment (work from home / hybrid options) •Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!