Hiring: Customer Success Manager Company: Global Relay Location: Apex, NC Job Posted Time: 2026-09-15 15:07:27 Target Skills & Keywords : Project Management, SaaS, Salesforce, Segment About the job Experience: •3+ years of experience in Customer Success, Account Management, or Strategic Client Services — preferably in SaaS, financial services, compliance, or a regulated industry Required Skills: •Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders •Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments •Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives •Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges •Build and execute account plans that balance growth and risk mitigation •Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices •Create customer champions and advocate for customer needs internally •Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments Qualifications: •Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity •Strategic thinker with the ability to communicate clearly and influence across all levels, including executives •Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities •Excellent project management, communication, and presentation skills •Resourceful, proactive, and collaborative with a strong customer-first mindset •Bachelor's degree required; Master’s degree is a plus •Prior involvement in creating or scaling customer success playbooks or enablement initiatives •Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. •We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. Compensation: •Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!