Hiring: Customer Success Lead Company: Marble Health Location: New York, NY Job Posted Time: 2026-09-10 14:43:25 Employment Type: Hybrid About the job Experience: •5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment Required Skills: •As we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end — and help turn your learnings into a strong foundation on which to scale the function. •This role is hybrid, with three days per week in our SoHo, New York City office. •Own a portfolio of strategic school and district partnerships end-to-end — serve as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery •Build deep relationships with school stakeholders, and proactively identify opportunities to better support the students they serve •Drive growth within your portfolio by helping counselors identify more students who could benefit from care - and help define how we operate as a team to grow referral volume •Define new playbooks, metrics, and dashboards to ensure we keep our schools healthy and prioritize our time efficiently •Leverage AI to automate repetitive workflows so the team can spend more time on the relationships that move the needle •Partner cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues, improve the partner experience, and share frontline insights that shape how Marble serves schools Qualifications: •4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment •Proven sales, customer success, or business development track record, ideally in a B2B2C or B2C setting where you consistently exceeded growth / sales / upselling targets •High EQ - you quickly build trust with busy partners, understand their context, and navigate tough conversations with clarity and grace •AI-native - you actively use AI tools to automate workflows, draft communications, and surface insights, and you're always looking for new ways to multiply your output •Proven 0 to 1 builder - you don't just operate without a playbook, you help write the playbook and turn it into processes the team can run •Metrics-driven - You make sense of messy data and turn it into insights that drive decisions •Scrappy and resourceful - you do whatever it takes to keep schools engaged, from running impromptu workshops to persistently following up when things stall •A natural coach - you raise the bar for the people around you, and you're excited by the prospect of growing into a team leadership role as we scale •Based in New York or willing to relocate — we work from our SoHo office three days per week •Mission-driven and energized by improving access to mental health care for kids Compensation: •$110,000 - $150,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!