Hiring: Customer Success Executive, Senior Company: Infor Location: United States Job Posted Time: 2026-09-03 11:33:01 Employment Type: Remote Target Skills & Keywords : Digital Transformation, ELT, Product Lifecycle Management, Regulatory Compliance, SAP, SaaS, User Experience, Workday About the job Required Skills: •Own and execute a portfolio of customer success plans, driving adoption of high-value features and modules tied to measurable customer outcomes. •Conduct Executive Business Reviews (EBRs) and regular cadence calls with customer stakeholders to assess health, surface risks, and align on value realization. •Manage the full renewal lifecycle — forecasting accurately, identifying and mitigating renewal risk, and driving on-time renewal execution. •Identify and develop expansion opportunities within your book of business, partnering with Sales to advance commercial conversations. •Build and maintain account plans that reflect customer strategy, health indicators, stakeholder maps, and commercial trajectory. •Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting to resolve customer risks and accelerate time-to-value. •Maintain accurate and current account data in Gainsight, including health scores, renewal forecasts, and success plan milestones. •Use AI tools daily to accelerate analysis, surface insights, and improve the quality and speed of customer-facing deliverables. Qualifications: •Operational familiarity with agentic AI tools or companies operating in the AI transformation space. •Understanding of customer lifecycle management, renewal operations, and expansion opportunity development. •Understanding process manufacturing environments such as food and beverage or chemicals, including quality, compliance, traceability, production planning, formula or recipe management, yield improvement, and operational efficiency. •Understanding distribution environments, including inventory accuracy, warehouse operations, order fulfillment, pricing, customer service, supply chain visibility, and the financial levers that affect distributor profitability. •Understanding fashion, apparel, footwear, accessories, or retail-oriented business models, including product lifecycle management, sourcing, style and SKU complexity, omnichannel sales, sustainability, compliance, and speed-to-market priorities. •Remote (Atlanta, GA and Dallas, TX) •Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. •For more information visit www.infor.com Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!