Hiring: Customer Success Engr Company: NetApp Location: San Jose, CA Job Posted Time: 2026-09-12 12:31:41 Employment Type: Hybrid Target Skills & Keywords : AWS, Cloud Storage, Infrastructure as Code, Microsoft Excel, Product Management, Stakeholder Management About the job Experience: •8 years of related experience. •6 years of related experience. Required Skills: •Serve as the primary technical success advisor for assigned strategic AWS customers. •Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey. •Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets. •Translate customer business and workload requirements into practical technical solutions and adoption roadmaps. •Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment. •Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities. •Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance. •Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators. Qualifications: •Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant. •Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles. •Demonstrated capacity to lead complex, cross-functional cloud adoption or migration programs. •Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills. •Demonstrated capacity to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations. •Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance. •Operational familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling. •AWS or NetApp technical certifications. •Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience •IC - Typically requires a minimum of 8 years of related experience. Compensation: •$190,000 - $240,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!