Hiring: Customer Success Engineer (Scaled) Company: Deepgram Location: United States Job Posted Time: 2026-09-13 10:21:12 Employment Type: Remote Target Skills & Keywords : Cloudflare, Python, Segment, Twilio, TypeScript About the job Experience: •000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. •5+ years in a technical, customer-facing role — Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering — at an API-driven, developer-first, or AI company. Required Skills: •Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers — through a one-to-many motion, not dedicated 1:1 coverage. •Design and execute scalable customer journeys — digital onboarding sequences, automated lifecycle touchpoints, in-app guidance, self-serve resources — that drive fast time-to-first-value and consistent activation. •Show up in person at the moments that matter: activation, technical blockers, expansion signals, renewal, and risk. •Provide hands-on technical guidance — run and record demos, guide API integrations and architecture decisions, troubleshoot L1/L2 issues — for developer and technical audiences, backed by deep, current knowledge of Deepgram's APIs and how customers build on them. •Build and maintain reusable enablement assets (demo scripts, integration guides, sample code, evaluation kits, playbooks, micro-videos) that customers and GTM teams can run without live support. •Run one-to-many programs — webinars, office hours, education campaigns — that drive product adoption and surface expansion across the segment. •Monitor account health, usage, and churn-risk signals across the portfolio and trigger proactive, prioritized outreach off the data. •Identify and scope expansion opportunities (cross-sell, upsell, multi-product) at scale, partnering with Sales on higher-value plays. Qualifications: •AI is how you work, not a tool you reach for occasionally. You've rebuilt a meaningful part of your workflow around it, and going back to the old way would feel like working with one hand tied behind your back. You'd refuse to. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!