Hiring: Customer Success Engineer Company: Hasbro Location: Boston, MA Job Posted Time: 2026-09-03 07:41:15 Target Skills & Keywords : LLM, REST, Spark About the job Experience: •2+ years of software engineering experience shipping production systems: code real users depend on, with the testing, review, and operational habits that implies. Required Skills: •Interface directly with customers and partners to prototype and implement character experiences on our platform, from first integration through production launch. •Share responsibility for the SDK, code examples, and customer-facing documentation with the rest of the engineering team, improving each with every engagement. •Serve as the internal team's eyes and ears on the customer experience: where partners struggle, where they succeed, and what they build that surprises us. •Interface directly with engineering and product management to turn field learnings into concrete platform roadmap features. •Build the integration patterns and onboarding paths that let the next partner need less direct help than the last. Qualifications: •Direct experience integrating LLM APIs (OpenAI, Gemini, Anthropic, etc.) in a production context. You've dealt with their failure modes, latency, and cost, not just their happy path. •A track record of working directly with customers or partners in a technical capacity: integrations, onboarding, solutions work, or consulting where you owned the outcome. •Documentation and example craft: developer docs or code samples that other teams successfully built from without you in the room. •Comfort working where the structure is still forming. Priorities shift, the playbook doesn't exist yet, and part of the job is writing it. •A degree or academic background in computer science, data science, or a related quantitative field. •Operational familiarity with voice AI services, including text-to-speech (ElevenLabs) and/or speech-to-text (AssemblyAI). •Developer relations, developer education, or technical writing experience. •Background in entertainment, gaming, or IP-driven products. •The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. •Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!