Hiring: Customer Success Engineer (Americas) Company: Deepgram Location: United States Job Posted Time: 2026-09-03 10:21:12 Target Skills & Keywords : Cloudflare, Machine Learning, Python, Twilio, TypeScript About the job Experience: •000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. •7+ years, but we care more about the shape of your experience than the exact number. Required Skills: •Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with everyone from developers to CIOs and CTOs. •Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. •Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations — making Deepgram successful inside the customer's environment. •Run discovery continuously: surface customer problems, understand their business impact, and translate them into actionable requirements for product and engineering. •Identify and scope expansion (cross-sell, upsell, multi-product) in partnership with Sales, and lead executive business reviews and joint planning sessions. •Act as the voice of the customer internally — influencing roadmap, GTM strategy, and the tools we build to support customers. •Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed. •Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team. Your impact is measured by the leverage you create, not just the accounts you serve. Qualifications: •Expert technical consulting — you run demos, guide architecture discussions, troubleshoot integrations, and help customers deploy AI-driven solutions. No coding required, but you're fluent in APIs, developer workflows, and real technical conversations. •Strategic account management — you build trust from individual developers up to CTOs, own the full customer lifecycle, and turn technical adoption into commercial growth. •AI-native operating model — AI is how you work, not a tool you occasionally reach for. When you hit recurring work, your instinct is to build the system that removes it. •You may have been a Technical Account Manager, Solutions or Sales Engineer, Forward Deployed Engineer, Implementation Engineer, strategic CSM, or Product Manager. Whatever your path, you're probably strongest in one or two of these competencies — but you can demonstrate all three, and you're eager for a role where you deploy them concurrently. •You thrive on bringing definition to ambiguity. You form a point of view and bring a recommendation rather than staying in open-ended discovery mode. You're comfortable operating outside your comfort zone, you question the status quo, and you learn fast. •A background spanning solutions engineering, TAM, or L1 support alongside CS responsibilities. •Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent). You don't need to be a software engineer — just dangerous enough to ship working systems. •: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @ •Email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!