Hiring: Customer Success Associate Director - Healthcare SaaS Company: Wolters Kluwer Location: Chicago, IL Job Posted Time: 2026-09-03 11:01:33 Employment Type: Hybrid Target Skills & Keywords : Product Management, Segment About the job Experience: •6+ years of experience in Customer Success, Account Management, Product Marketing, or a related customer-facing role •Demonstrated success in influencing cross-functional partners (Sales, Product) without direct authority •Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior •Exceptional written and verbal communication skills, with the ability to: present to senior stakeholders; facilitate cross-functional alignment; clearly articulate tradeoffs and recommendations •Provider/healthcare segment expertise strongly preferred Required Skills: •Strategic Health System Partnership & Executive Engagement •Serve as the primary Customer Success leader for an assigned portfolio of the organization's largest, most strategic, and most complex health system customers. •Develop trusted relationships with executive, clinical, pharmacy, nursing, digital, operational, and administrative stakeholders across customer organizations. •Establish a deep understanding of each customer's strategic priorities, organizational goals, operational challenges, and clinical initiatives. •Lead executive business reviews, strategic planning sessions, and value realization discussions with senior customer stakeholders. •Act as a trusted advisor, helping customers leverage CDSP solutions to achieve meaningful clinical, financial, and patient experience outcomes. •Drive adoption, utilization, and value realization across the full UpToDate portfolio, including UpToDate, Lexidrug, Patient Engagement solutions, and future products, packages, and capabilities. •Develop and execute comprehensive customer success plans aligned to customer goals and organizational priorities. Qualifications: •Bachelor’s degree in related field, specialized training, or equivalent work experience. Compensation: •$122,300 - $218,550 / year •Competitive benefits and rewards package •This role is eligible for Bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!