Hiring: Customer Success and Growth Specialist Company: Creative Network Innovations Location: Melbourne, FL Job Posted Time: 2026-09-03 14:45:31 About the job Required Skills: •The Customer Success & Growth Specialist is responsible for strengthening client relationships, increasing customer satisfaction, identifying growth opportunities within existing accounts, and supporting CNI’s marketing initiatives. •This role is equal parts relationship management, business development, and marketing. •We care more about finding the right person than having a long resume for this role. •Own ongoing relationships with assigned clients •Conduct Quarterly Business Reviews (QBRs) •Ensure customers receive exceptional service •Coordinate with internal teams to resolve issues •Drive customer retention and satisfaction Qualifications: •Excellent communication and relationship-building skills •Highly organized with strong follow-through •Comfortable speaking with business owners and executives •Strong writing and marketing communication skills •100% of clients receive quarterly business reviews •High client satisfaction and retention •Increased revenue from existing customers •Strong communication between clients and CNI •Collaboration with Account Executives to drive creativity in marketing campaigns •You’ll play a key role in helping businesses succeed while working with a growing team that values relationships, professionalism, and delivering an exceptional customer experience. Compensation: •Competitive benefits and rewards package •Great benefits including PTO, health, life, dental, vision and 401K match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!