Hiring: Customer Specialist Company: CarMax Location: Springfield, MO Job Posted Time: 2026-09-09 18:00:28 Target Skills & Keywords : C, Ionic, Make About the job Experience: •30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. •over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. Required Skills: •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. •Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. •Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. •Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Qualifications: •Strong communication skills with confidence in representing CarMax and its products. •Ability to build lasting relationships and create win-win solutions for customers. •Demonstrated integrity, respect, and teamwork in a fast-paced environment. •Skilled in balancing customer needs with business goals and following processes accurately. •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. •High School Diploma or equivalent and a valid driver’s license. •Ability to lift up to 25 lbs and accurately read and transcribe data. •Preferred Qualifications •Sales or customer service experience in retail or similar environments. •Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). •About CarMax •At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. •As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we c Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!