Hiring: Customer Specialist (Produce) Company: DLA Careers Location: Flower Mound, TX Job Posted Time: 2026-09-16 20:39:50 Target Skills & Keywords : Quality Assurance, Segment About the job Required Skills: •Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Supportteam and is located in the field involving extensive travel. •Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel. •Develop customer service improvements and associated implementing guidance. •Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction. •Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF-V) mission. •Monitor and report on customer support issues resulting from produce contractor performance issues. Qualifications: •Must be a U.S. citizen •Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. •Fair Labor Standards Act (FLSA): Exempt •Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. •Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information. •Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. •Identify customer needs by analyzing national produce industry, assessing various product characteristics,growing conditions, growing areas, and seasonality of product. Compensation: •$97,307 - $126,502 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!