Hiring: Customer Solutions Specialist Company: Ohio Cat Location: Broadview Heights, OH Job Posted Time: 2026-09-10 15:02:34 Employment Type: Remote About the job Experience: •2+ years direct CAT Service experience or 3+ years industry experience in construction equipment desired. Required Skills: •FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! •Assist customers with troubleshooting and resolution of product issues. •Utilize Condition Monitoring case leads involving fault codes, CAT SIS, and service inspections to diagnose customer machine issues. •Use the DSN system to communicate product issues to dealer Technical Communicators. •Locate part numbers and custom parts for serviced/repaired machines. •Assist in driving incremental Parts revenue by recommending repair parts to customers. •Assist in driving incremental Parts and Service revenue by passing on challenging technical requests to the customer’s local Service Department. •Demonstrate, train, assist, and execute Remote Services and Diagnostics Processes with customers. Qualifications: •High School diploma or equivalent required. •2-year Vo-Ed Technical School diploma preferred. •Functional knowledge of CAT products. •Advanced-level troubleshooting skills and knowledgeable use and application of diagnostic tools, electrical and electronic system applications. •Comprehensive knowledge of the application, operation, repair and function of Caterpillar equipment and engines. •Advanced-level problem-solving techniques and knowledge of repair options for Caterpillar machines, engines, and components. •Demonstrated capacity to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. •EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor. Compensation: •$1,200 per year •401(k):Match and employer discretionary contribution Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!