Hiring: Customer Services Representative Level 1 - IJ-060601 - NJ Revenue Operations - Hopatcong Company: FirstEnergy Location: Hopatcong, NJ Job Posted Time: 2026-09-03 11:25:59 Employment Type: Contract Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint, SASS About the job Required Skills: •This is an open position with Jersey Central Power & Light (JCP&L), a subsidiary of FirstEnergy Corp. [JCPL] •This position, located in Hopatcong, NJ, reports to the Supervisor, Revenue Operations. •The starting pay for this role is $22.73/hr and the top rate is $28.41/hr. In addition, a CSR III progression can earn up to a top rate of $38.42. •Receiving customer service requests and preparing paperwork to create or terminate electric service •Lead and oversee customer interaction at Payment Windows •Accepting credit deposits and customer payments, balancing cash drawer and preparing bank deposits •Performing clerical duties associated with collection activity and making phone calls to delinquent accounts •Preparing appropriate orders for record correction, field investigation and collection documents Qualifications: •High School Diploma or GED required •Minimum of one year of customer service experience preferred •Must pass the Edison Electric Institute Support and Administration Selection System (SASS) test •Proficient with Microsoft applications (Word, Excel, PowerPoint) •Required to work overtime as needed, including emergency situations, after 9 months as a CSR. •Good analytical skills and judgement •Strong verbal and written communication skills •Demonstrated capacity to learn company tariffs and state regulatory commissions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!