Hiring: Customer Service Technician I Company: Agile Defense Location: Redstone Arsenal, AL Job Posted Time: 2026-09-15 13:42:05 Employment Type: Remote Target Skills & Keywords : Agile, Change Management, Security Clearance, ServiceNow, Systems Engineering About the job Experience: •0-2 years of experience in IT Technical Support •2 years of experience in IT Technical Support Required Skills: •Under direct supervision, provide support to end-users for PC, server, or mainframe applications and hardware. •May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems •Simulate or recreate user problems to resolve operating difficulties •Recommends systems modifications to reduce user problems •Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems •Diagnose and resolve computer hardware and software issues. •Move, place, install, modify, and clean computer hardware and software •Write training manuals when commercially unavailable, and train computer users in how to use new computer hardware and software Qualifications: •Proficient in key IT support tools and systems, including ITSM platforms (ServiceNow, Remedy, or similar), Virtual Desktop Infrastructure (VDI), Microsoft Active Directory, print server and multifunction device administration, and software installation, configuration, and troubleshooting. •Associate Degree in IT or related field appreciated •Excellent Customer Service and communications skills •Provide clear and concise communications with customers and keep customers updated on progress •Knowledge of Change Management •Determine complexity of issues and understanding of issue escalation to other workgroups •Demonstrated capacity to mentor and assist junior technicians •Demonstrated capacity to communicate with customers over email, phone, and other collaboration tools to walk them through resolution of common issues which do not require escalation •Proficient in Remote Desktop support and remote control of customer computers •Demonstrated capacity to understand, implement, and advise customers on organization security policies and procedures Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!