Hiring: Customer Service Technician Company: Planned Systems International Location: Bossier City, LA Job Posted Time: 2026-09-12 13:57:00 Employment Type: Full-time About the job Required Skills: •Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals •Analyze and report daily on ticket resolution to an established weekly ticket closure rate •Troubleshoot basic IT services as needed and assist customers with reported issues •Will use an automated ticketing system on a daily basis •Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment •Will be responsible for all assigned trouble tickets from creation to resolution Qualifications: •Must live within 1 hour of the facility (6310 E Texas St, Bossier City, LA 71111) •Candidate required to work onsite a minimum of three times per week. •Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM) •Minimum high school diploma •Excellent customer service and communications skills required •Demonstrable troubleshooting and problem resolution skills for desktops and laptops •Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl •May be required to lift up to fifty (50) pounds •Demonstrated capacity to work overtime required on occasion •Demonstrated capacity to sit at a workstation for long periods of time Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!