Hiring: Customer Service Team Lead Company: Hilti North America Location: Tulsa, OK Job Posted Time: 2026-09-10 18:05:45 Target Skills & Keywords : HBase, Plaid, Salesforce, Segment About the job Required Skills: •Assist management monitoring service level agreements, team schedules, team member development, and internal coordination of tasks and duties •Mentor and guide team members as they onboard with the organization •Support team member development in role through rides and check-ins to ensure team member individual contribution achievement •Be a resource for system inquiries and other software used to perform daily tasks •Demonstrate leadership through company-driven initiatives •Assist and coordinate creative design of internal competitions to drive Hilti sales initiatives •Mentor team members in sustaining and continuing knowledge of existing/new products and applications to promote to customers, including customer engagement activities based on focus level •Handle first-level escalated calls and act with urgency to resolve •Responsible to coach teams to increase online customer base and drive online sales •Develop a customer-centric opportunity-oriented sales and service approach with customers to build deep partnerships creating sustainable customer engagement •Grow customer Net Sales and Gross Profit to meet Channels growth objectives •Contribute to the opportunity-oriented sales approach by generating and developing leads in Salesforce •Collaborate with Account Managers to build pipeline and close sales opportunities •Outbound calling and follow-up on self-generated leads for Development (non-VIP) customers with no ISAM assigned •What You’ll Bring Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!