Hiring: Customer Service Supervisor Company: Recology Location: California, United States Job Posted Time: 2026-09-12 13:19:20 About the job Required Skills: •Coordinates and oversees the work of customer service team. •Provides information about collections, rates, billing, and account status promptly and correctly. •Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. •Communicates with customers, peers, subordinates, supervisors and managers, and representatives from other departments or subsidiaries about current customer service standards and service options. •Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties, as appropriate. •Expedites communications and services between customers and co-workers by radio, in person, or through written communications to coordinate services, records, and account status, with minimal reliance on direct supervision. •Participates in, and may coordinate training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. •Handles hot calls; escrow; bankruptcies; delinquent accounts by telephone contact and monitors delinquent accounts to point of resolution. Qualifications: •High school diploma or GED required. •Bachelor's degree preferred. •Three years of related customer service experience, including at least one year of experience as a lead or supervisor in a customer service department preferred. •Principles of employee training, supervision, and evaluation. •Supervisory techniques, resource allocation, planning and budgeting. •An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. •The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. •A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. •An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize. •Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Compensation: •Paid time off and paid holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!