Hiring: Customer Service Supervisor Company: Insight Global Location: Brecksville, OH Job Posted Time: 2026-09-11 12:19:19 Target Skills & Keywords : Microsoft Office About the job Experience: •1 -2 years in a leadership or supervisory role. •5 years of experience in customer service with at least 1 -2 years in a leadership or supervisory role. Required Skills: •Insight Global is working with a medical device client to identify a Customer Service Supervisor to join their team. This individual is going to be responsible for supervising, training, and supporting a team of 7 Customer Service Representatives. Qualifications: •Minimum of 3 – 5 years of experience in customer service with at least 1 -2 years in a leadership or supervisory role. •Bachelor’s degree in Business Administration, Communications, or a related field. •Proven ability to coach, motivate, and lead a team with excellent problem-solving and conflict resolution abilities. •Demonstrated capacity to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. •Proficiency in customer service software, CRM systems, and Microsoft Office Suite. •Strong interpersonal and communication skills, both verbal and written. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!