Hiring: Customer Service Specialist - Remote in El Paso, TX Company: Maximus Location: El Paso, TX Job Posted Time: 2026-09-15 13:37:38 Employment Type: Full-time / Remote Target Skills & Keywords : Quality Assurance About the job Required Skills: •Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. •Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. •Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. •Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. •Navigate multiple computer systems while interacting with customers and perform data entry accurately. •Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. •Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. •Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. Qualifications: •To join our team! This position is responsible for supporting our •Project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. •To prepare for this role, Maximus provides paid, comprehensive training that equips you with the highest levels of knowledge and professionalism. •We invest in your success from day one! •Enjoy a $1/hour pay increase once you have completed training! •These are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. •Residency in the State of Texas and within a 70-mile radius of El Paso. •Our call center is open from 8AM - 6:30PM CST, Monday - Friday •8 hour shifts are scheduled within the hours of operation Compensation: •Flexible work environment (work from home / hybrid options) •🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!