Hiring: Customer Service Specialist Company: Savant Group Location: Midland, MI Job Posted Time: 2026-09-15 14:53:55 Target Skills & Keywords : Microsoft Excel About the job Required Skills: •Coordinate customer sample testing, quality programs, and internal testing requests •Schedule and coordinate testing with external laboratories, including purchase orders •Track testing progress and help expedite work to meet customer delivery dates •Serve as a primary point of contact for customers regarding orders, testing status, and non-technical questions •Interface directly with technicians, chemists, and laboratory leadership to develop customized testing plans •Help resolve customer concerns involving shipping, data integrity, and operational issues •Prepare and distribute customer reports •Maintain accurate customer records, files, and supporting documentation Qualifications: •High school diploma or GED required •At least two years of experience in customer service or administrative support •Associate degree in Business, Communications, or a related field preferred •Strong customer-service and communication skills •Exceptional organization and time-management skills •Demonstrated capacity to manage multiple priorities, requests, deadlines, and open items at the same time •Strong attention to detail and accuracy •Demonstrated capacity to identify discrepancies, anticipate problems, and help develop solutions •Confidence working independently and taking ownership of responsibilities •Demonstrated capacity to collaborate effectively across departments Compensation: •401(k) with a competitive company match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!