Hiring: Customer Service Specialist, Call Center Company: Tyler Technologies Location: Overland Park, KS Job Posted Time: 2026-09-10 15:06:53 Employment Type: On-site Target Skills & Keywords : Microsoft Office About the job Experience: •Previous experience in a call center, customer service, or technical support environment preferred. •Strong communication skills with the ability to explain technical concepts clearly and confidently. •Excellent problem-solving and analytical thinking skills. •Demonstrated capacity to navigate multiple systems and applications simultaneously with accuracy and efficiency. •Strong attention to detail and adherence to processes and compliance requirements. Required Skills: •Tyler Technologies is a leading provider of integrated software and technology services for the public sector. We are driven by our mission to empower government organizations to operate more efficiently and serve their communities more effectively. •We foster a collaborative, inclusive culture where team members are supported in their growth and recognized for their contributions. Join us and help make a meaningful impact through technology and service. •Combine technical troubleshooting, customer service expertise, and operational accuracy to deliver timely, effective solutions - driving high customer satisfaction and first-contact resolution. •This role is a fully onsite, 5 days, in office position. •Customer Support & Technical Assistance •Serve as the primary point of contact for inbound and outbound calls, chats, and emails from customers using Tyler applications. •Troubleshoot and resolve issues related to software functionality, login/access, billing, reservations, and general system usage. •Ask insightful questions to diagnose customer needs and deliver accurate, effective solutions with a focus on first-call resolution. Qualifications: •Associate or bachelor’s degree preferred, or equivalent combination of education and experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!