Hiring: Customer Service Senior Representative Company: Wesco Location: Glenview, IL Job Posted Time: 2026-09-10 10:45:21 Target Skills & Keywords : Microsoft Excel About the job Experience: •5+ years of relevant experience Required Skills: •Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty. •Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments. •Mentor and give direction to team members and provide training on best practices. •Process payments for cash account customers. •Research and resolve customer problems, acting as the customer liaison between other departments when necessary. •Back-up support to sales counter with walk in and telephone inquiries. Qualifications: •High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred •Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes •Solid interpersonal skills that allow one to work effectively in a diverse working environment •Able to effectively communicate both verbally and in writing •Able to work well under pressure •Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times •Proficient computer skills including familiarity with MS Word, Excel, and e-mail •This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. •For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. •In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here . Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!