Hiring: Customer Service Representative Supervisor Company: VCA Animal Hospitals Location: Tucson, AZ Job Posted Time: 2026-09-03 14:30:50 Target Skills & Keywords : Workday About the job Experience: •2 years of supervisory experience required. •2 Years Of Experience In The Veterinary Field Preferred. Required Skills: •Lead and oversee the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate. •Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization. •Assist Hospital Manager with day to day operations. •Resolve informal client complaints, maintain and report on these issues to the hospital manager. •Lead and oversee the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols. •Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager. •Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients. •Coach employees and direct reports. Qualifications: •Excellent knowledge of client service and communication center operations. •Strong client relations and interpersonal skills. •Intermediate to expert computer skills. •Excellent oral and written communication skills. •Demonstrated capacity to lift up to 40 pounds. •The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays. Compensation: •Competitive benefits and rewards package •We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!