Hiring: Customer Service Representative Company: Harper Location: San Francisco, CA Job Posted Time: 2026-09-15 07:38:03 Employment Type: Full-time / On-site Target Skills & Keywords : Kind About the job Required Skills: •You're on the phone with business owners all day—inbound and outbound—from our office in downtown San Francisco. Two shifts cover the day: an early one for East Coast customers and a later one through the West Coast close. You'll be assigned to one based on business need. •Pick up and take it personally — You're the first human a business owner reaches; find their account fast, get to the real ask, and tell them precisely when they'll hear back •Keep every promise you make — A callback time is a commitment; no customer should ever have to chase Harper to find out what happened •Take the list to zero — Payments, documents, at-risk cancellations, renewals; an empty list at the end of your shift is the whole game •Chase it like it's yours — Three attempts across three days on a standard follow-up, up to seven touches on a payment issue by phone, text, and email; you stop when it's solved, not when it's hard •Own the whole answer — Track down the document, the payment link, or the one person who can unblock it; nothing gets closed just because it got called •Leave a clean trail — Log what happened and what's still open, so the next teammate picks up mid-story and the customer never repeats themselves •Get the right specialist in fast — Financing, coverage, and genuinely complex problems have owners; pulling them in quickly is part of great service, not a handoff Qualifications: •Strong phone communication—clear, professional, patient •Basic computer comfort: spreadsheets, email, a phone system, and internal tools •Demonstrated capacity to work full-time, Monday–Friday, on-site in downtown San Francisco •Legally authorized to work in the United States •Call center, collections, dispatch, front-desk, or high-volume customer service experience •Any insurance, brokerage, or financial services exposure Compensation: •Health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!