Hiring: Customer Service Representative - Remote in Oklahoma City Company: Maximus Location: Oklahoma City, OK Job Posted Time: 2026-09-15 13:37:38 Employment Type: Full-time Target Skills & Keywords : Quality Assurance About the job Required Skills: •Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. •Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. •Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. •Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. •Navigate multiple computer systems while interacting with customers and perform data entry accurately. •Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. •Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. •Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. Qualifications: •We are currently hiring to fill Full-Time positions where workers will have the choice to work onsite or remotely from the comfort of their home. •To be eligible for this position, you must reside in or within 40 miles of Oklahoma City. •⚖️ Work/Life Balance Support - Flexibility tailored to your needs! •💰Competitive Compensation - Quarterly bonuses based on performance •🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. •🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. •🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. •🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). •🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. •📚 Tuition Reimbursement - Invest in your ongoing education and development. Compensation: •Flexible work environment (work from home / hybrid options) •💰Competitive Compensation - Quarterly bonuses based on performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!