Hiring: Customer Service Representative Company: EcoShield Pest Solutions Location: Portage, IN Job Posted Time: 2026-09-10 11:24:09 Target Skills & Keywords : Pest About the job Required Skills: •The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management. •Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner. •Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers. •Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation. •Monitor customer appointment schedules and proactively support appointment adherence and service completion. Qualifications: •6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication. •Strong communication skills to interact with clients and provide customer service. •High School Diploma or GED, preferred. •Why Work for EcoShield Pest Solutions? •The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. •EcoShield Pest Solutions is proud to offer competitive pay and full benefits! •Weekly Pay – get paid every Friday! •Paid sick and vacation time along with 10 company-paid holidays. •Comprehensive benefits package including medical, dental, and vision options. •401(k) with a competitive match. Compensation: •Competitive benefits and rewards package •Comprehensive benefits package including medical, dental, and vision options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!