Hiring: Customer Service Representative Company: Citizens Location: Pittsburgh, PA Job Posted Time: 2026-09-12 11:43:31 About the job Experience: •1 year of exceptional performance in a customer-facing role •Minimum 1 year of exceptional performance in a customer-facing role Required Skills: •When there’s a question about your finances, you want answers and support fast. Our customers rely on our •To help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. •Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. •Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs. •Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity. •Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. •Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!