Hiring: Customer Service Representative Company: Acentra Health Location: Nashville, TN Job Posted Time: 2026-09-03 11:00:30 Employment Type: Contract Target Skills & Keywords : HIPAA About the job Required Skills: •Acentra Health is looking for a Customer Service Representative to join our growing team. •The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. •Regular and reliable attendance is required, including the ability to work scheduled hours and meet job responsibilities in a timely manner. •This position primarily involves working at a desk and using a computer for extended periods of time. •Develop and maintain working knowledge of internal policies, procedures, and services. •Utilize automated systems to log and retrieve information; perform accurate and timely data entry. •Receive inquiries by telephone, email, fax, or mail and communicate responses within required turnaround times. •Respond to telephone inquiries in a prompt, accurate, and courteous manner. Qualifications: •Requires a High School diploma or equivalent. •Requires a minimum of two years of customer service experience. •Knowledge of the health insurance industry. •Effective verbal and listening skills. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!