Hiring: Customer Service Representative Company: Kidde Global Solutions Location: Mebane, NC Job Posted Time: 2026-09-17 11:23:31 Employment Type: Full-time / On-site Target Skills & Keywords : Microsoft Office About the job Experience: •2+ years of customer service, order management, or related experience Required Skills: •Serve as a primary point of contact for customers through phone and email communications. •Process and review customer orders for accuracy and completeness. •Identify order discrepancies and partner with customers to resolve issues. •Maintain working knowledge of Kidde products, promotions, and service updates. •Monitor customer orders to identify delays, shortages, or fulfillment concerns. •Communicate proactively with customers regarding order status and shipment updates. •Confirm product availability during order entry and escalate inventory issues as necessary. •Process customer debits and credits related to order adjustments or discrepancies. Qualifications: •High school diploma or equivalent •Strong verbal and written communication skills •Demonstrated capacity to manage multiple priorities in a fast-paced environment •Operational familiarity with order management systems or ERP platforms •Strong organizational and analytical skills •Demonstrated capacity to build and maintain professional customer relationships •Demonstrated problem-solving ability and attention to detail •Demonstrated capacity to work effectively in a team environment Compensation: •Competitive benefits and rewards package •Individuals may be eligible for an annual performance bonus based on both individual and company’s performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!