Hiring: Customer Service Representative Company: Daybreak Location: Los Angeles Metropolitan Area Job Posted Time: 2026-09-03 14:43:25 Employment Type: Hybrid Target Skills & Keywords : Salesforce About the job Experience: •2+ years in customer support, patient care, account management, or a client-facing role (healthcare or DTC experience a plus). Required Skills: •Our Customer Support team is at the heart of the patient experience. As a Customer Service Representative, you will help patients successfully navigate their treatment journey, from onboarding through optimization, ensuring they get the most out of their sleep apnea solution. •This is not a traditional customer support role. You are directly supporting patient success, improving health outcomes, and helping people stay consistent with life-changing treatment. •You’ll also play a unique dual role: delivering exceptional patient care while contributing to growth through referrals, reviews, and patient engagement, earning commission for the impact you drive. •Support patients through phone, email, and SMS to ensure a smooth and successful treatment journey. •Help patients move from device fitting to long-term treatment success and optimization. •Act as a key point of contact for questions, concerns, and ongoing support. •Identify opportunities to improve the patient experience and share feedback with internal teams. •Encourage satisfied patients to share reviews and refer others to Daybreak. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!