Hiring: Customer Service Representative l Company: ProAmpac Location: Granite City, IL Job Posted Time: 2026-09-12 11:27:24 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Visio About the job Experience: •2-4 years' experience in a related field experience in a related field preferred. •4 years' experience in a related field experience in a related field preferred. Required Skills: •To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made, upon request, to enable individuals with disabilities to perform the essential functions. •Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions. •Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered. •Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved. •Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays. •Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations. •Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes. •Partner cross-functionally with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!