Hiring: Customer Service Representative Company: ThompsonGas Location: Kelso, WA Job Posted Time: 2026-09-12 11:13:26 Employment Type: On-site Target Skills & Keywords : Microsoft Office About the job Experience: •3+ years of Customer Service experience (Call center experience preferred) •Sales experience strongly preferred; ability to upsell products in highly competitive environment a must •Previous experience with CARGAS and MPX systems preferred, but not required •Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers •Excellent computer skills including Microsoft office and data entry skills Required Skills: •Handle inbound calls by asking probing questions to uncover sales and service opportunities •Evaluate sales methods and company programs to meet current customer needs and develop potential business leads •Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up •Handle each call with a high level of professionalism, warmth and eagerness •Possess a working knowledge of all ThompsonGas products and service offerings •Hold a thorough understanding of policies and procedures related to safety, product delivery and service •Provide timely and accurate information on customer order status •Lead outbound calling operations in effort to collect from past due customers Qualifications: •Degree or equivalent experience required Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!