Hiring: Customer Service Representative Company: BlueScope North America Location: Kansas City, MO Job Posted Time: 2026-09-11 13:44:32 Target Skills & Keywords : AutoCAD, Project Management, Root Cause Analysis, VPC About the job Experience: •The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. Required Skills: •Contribute to providing services and products with Zero Defects •Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification •Interface directly with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP. Write change orders and ensure they flow properly through the business. •Partner cross-functionally with Manufacturing, Engineering, and Project Management to determine final resolution •Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims •Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion. •Facilitate communications with Builder during claims investigation and resolution process Qualifications: •Associates or 2-year technical degree •3 years of related work experience in detailing, project clarification, project assistant or project management •4+ years of relevant work experience •2+ years of pre-engineered metal building (PEMB) experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!