Hiring: Customer Service Representative Company: GFI Digital Location: Jefferson City, MO Job Posted Time: 2026-09-15 14:35:20 Employment Type: Contract Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •2+ years of experience in a customer service position. Required Skills: •The Customer Service Representative's primary responsibility is to ensure that we are giving excellent customer service and accurately billing our customers. This individual also supports the Sales and Service Departments to build our customer base. •Answer and return any customer phone calls •Gather information about current customers (average monthly volumes, service histories, equipment information and billing information) for the Sales Representatives •Assist customer inquiries regarding invoices, contract rates, and leasing questions. •Check policy on each new contract received •Process sales discounts to make service whole on any contract that is not written at policy •Enter sales discounts into Sales Scorekeeper so commissions can be correctly figured for sales reps. •Set up new maintenance contracts to bill the customer or the leasing company Qualifications: •Knowledge: This position requires 2+ years of experience in a customer service position. •Abilities: Intermediate proficiency with Microsoft Office programs: Excel, Word and Outlook is required. Must have ability to multitask and meet assigned deadlines. Compensation: •Competitive benefits and rewards package •401(k) with company match to help you plan for the future Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!