Hiring: Customer Service Representative III Company: BankUnited Location: Miami Lakes, FL Job Posted Time: 2026-09-16 15:20:30 Employment Type: Remote About the job Experience: •4-6 Years of Call Center or Customer Service experience required •Retail Banking and Business Products preferred Required Skills: •This position is responsible for processing customer transactions and researching and resolving customer inquiries with a high level of expertise. A Customer Service Representative III must also maintain productivity and quality scores that are well above minimum standards. •Offers Service that makes a difference. •Serves as an escalation point for customer contacts that may require additional research. •Furnishes prompt, efficient and accurate service while servicing loans and/or consumer bank inquiries. •Ensures that all clients receive an exceptional level of service by meeting and/or exceeding established guidelines and SLA's. •Cross-sells products or refers to appropriate business line to ensure customer needs are met. •Maintains positive relationships and rapport with internal and external customers. •Demonstrates the ability to service all customers calling BankUnited Qualifications: •HS Diploma or equivalent required •Candidates residing in locations within BankUnited's footprint may be given preference. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!