Hiring: Customer Service Representative I - Jacksonville Company: Landstar Location: Metro Jacksonville Job Posted Time: 2026-09-12 13:19:55 Employment Type: On-site Target Skills & Keywords : Regulatory Compliance About the job Required Skills: •Consistently manage high volumes of inbound and outbound customer interactions via phone calls, emails, chat and SMS across multiple lines of business/product lines. •Respond to inquiries seeking general information on Landstar’s services and processes. •Identify and assess customer needs. Resolve routine questions, issues, and complaints by providing information and mostly standard solutions to customers, agents, BCOs and third-party carriers. Act in the capacity of a liaison between these parties during the resolution process. •Able to resolve most calls without escalation while avoiding unnecessary transfers. •Utilize Talkdesk and other systems to handle and accurately document interactions. Documentation must clearly summarize all issues and the resolution so that all parties are able to follow up with customers with complete knowledge of the situation. •Adhere to assigned work schedule and flex as needed. •Required Minimum Experience And Education •High school diploma or equivalent. Qualifications: •Prior experience in transportation services or logistics is preferred •Communication Skills: The ability to communicate clearly and concisely both orally and in writing. Must also possess strong listening skills including the ability to discern/ evaluate caller’s issues and respond appropriately. •Problem Solving: Must be able to understand and resolve problems quickly and accurately. •Time Management: Must be able to handle calls efficiently, multi-task, and prioritize. •Computer Systems/ Technology Skills: Ability to use multiple web-based tools to support customer needs simultaneously and to accurately document all interactions. •Mutli-tasking: Must be able to perform more than one task or media (e.g., phone, email, chat, etc.) simultaneously. This skill often entails using multiple media to obtain information and finalize resolution direction. •Ability and willingness to continuously train and become conversant in multiple lines of business •Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. •Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. •If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!