Hiring: Customer Service Representative Company: Beacon Hill Location: Hoffman Estates, IL Job Posted Time: 2026-09-11 12:15:39 Target Skills & Keywords : SAP About the job Required Skills: •Handle inbound customer calls related to rental equipment starts, stops, deliveries, pickups, and service requests •Enter, update, and maintain rental order information accurately within SAP and other company systems •Respond to customer inquiries regarding rental equipment, service needs, delivery status, and account information •Troubleshoot basic product and system issues using established scripts, procedures, and training materials •Manage customer phone calls and emails while documenting information in real time •Coordinate with internal teams and external customers to ensure timely equipment deliveries, pickups, and service fulfillment •Monitor and process rental requests while maintaining service-level expectations •Maintain accurate records of customer interactions, rental transactions, and service activities Qualifications: •Associate's or Bachelor's degree preferred •Previous customer service experience in an office, customer support, or call center environment •Strong data entry, multitasking, and organizational skills •Demonstrated capacity to communicate effectively while entering information accurately and efficiently •Excellent problem-solving and customer service abilities •Prior experience supporting healthcare customers is preferred •Available shifts: 2:00 PM to 10:00 PM Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!