Hiring: Customer Service Representative Company: Randstad USA Location: Hauppauge, NY Job Posted Time: 2026-09-16 12:19:42 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Monday.com About the job Required Skills: •Receive, process, and track high-volume and long-term blanket demand orders (e.g., 1,000+ unit orders split across monthly deliveries). Regularly review backlog reports to determine monthly shipping volume. •Act as the primary point of contact for existing accounts regarding PO changes, shipment tracking, delivery lead times, and scheduling adjustments. •Partner with 6 outside sales representatives, handling administrative and back-end tasks, following up on customer inquiries, and helping qualify web leads. •Maintain daily communication with key suppliers and our global headquarters in Germany regarding stock levels, inventory flow, and international shipping timelines. •Maintain accurate order history, inventory counts, and customer account details in our ERP system and project tracking tools. Qualifications: •Direct experience working within an ERP framework (experience with ProAlpha or similar systems is a strong plus). •Exceptional written and verbal communication skills; comfortable handling heavy email threads and client phone calls. •Skilled at managing large, long-term orders and staying ahead of delivery dates and customer timelines. •Comfortable with Microsoft Office Suite •(Word, Excel, Outlook) and sales management tools like •Valid passport required (potential for 1 international trip per year to company HQ in Germany). Compensation: •$50,000 - $60,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!