Hiring: Customer Service Representative (Fort Worth) Company: Texas Workforce Commission Location: Fort Worth, TX Job Posted Time: 2026-09-12 14:10:07 Target Skills & Keywords : Microsoft Excel About the job Required Skills: •The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. •Be Trusted To Processing UI claims over the phone and data entering information into benefit system and databases. •Respond to and resolving routine UI inquiries received both through inbound calls, and online callback forms. •Ensure a positive and exemplary experience with all customers. •Provide accurate, valid, and complete information to customers using the right methods and tools. •Calm upset or emotional customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. •Document all customer contacts and accurately processing documents or pending issues. •Gather facts and issuing eligibility determinations. Qualifications: •A professional with superior communication skills who can provide exemplary customer service while obtaining unemployment (UI) benefit information and providing unemployment program information to our customers, so they understand their next steps. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!