Hiring: Customer Service Representative Company: SRS Distribution Inc. Location: Flemington, NJ Job Posted Time: 2026-09-03 14:32:46 Employment Type: Contract / On-site About the job Experience: •1-2 years of customer service experience. •Customer Focus: Builds strong relationships and delivers personalized service. •Effective Communication: Clear, professional verbal and written interactions. •Sales Acumen: Identifies opportunities and drives business growth. •CRM & ERP Proficiency: Manages customer data and transactions efficiently. Required Skills: •Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. •Provides product information, resolves issues efficiently, and maintains accurate customer records. •Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. •Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities. •Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach. •The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency. Qualifications: •This role has no travel requirements. •This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment. •Proven customer service and phone handling experience with active listening skills. •Operational familiarity with CRM systems and ERP platforms for order entry and cash transactions. •Strong interpersonal skills with a team-oriented, safety-conscious mindset. •Demonstrated ability to support sales and identify new opportunities. •Positive, motivated attitude aligned with the “Make Money and Have Fun” culture. •Valid driver’s license, clean driving record, and reliable transportation. •Authorized to work in the U.S. without sponsorship. •Able to pass background checks and drug screening, Bilingual (English/Spanish) preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!