Hiring: Customer Service Representative Company: Applied Medical Technology, Inc. (AMT) Location: Brecksville, OH Job Posted Time: 2026-09-10 13:48:47 Target Skills & Keywords : Microsoft Office About the job Required Skills: •Customer service representatives process orders, provide information about Applied Medical Technology’s products and services, and handle customer complaints. •This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. •Demonstrate a sincere desire to assist customers and put their needs first. •Communicate effectively, based on a customer’s mindset. •Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations. •The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. •Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount. Qualifications: •Job requires proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills. Must be able to work independently, accurately, and be detailed oriented. Prior experience with ERP system Microsoft Dynamics will be given strong consideration. •Demonstrated capacity to effectively communicate in a positive and comprehensive manner •Strong phone contact handling skills and active listening •Demonstrated capacity to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities. •Strong interpersonal skills and the ability to work in a team environment as well as independently •Detail-oriented, quality conscious, and a self-starter with organizational skills. •Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, and the internet. •Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position. •Microsoft Dynamics is a plus, but not required. •: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!