Hiring: Customer Service Representative Company: Sonnax Location: Bellows Falls, VT Job Posted Time: 2026-09-17 14:30:09 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •Minimum of three (3-5) years of experience in customer service, account management, inside sales, or a related customer-facing role. •Proficiency in Microsoft Office applications, including Outlook, Excel, and Word. •Strong written and verbal communication skills. •Excellent organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment. Required Skills: •Build and maintain strong relationships with assigned customer accounts. •Process customer orders accurately and efficiently using the ERP system. •Monitor order status, shipments, backorders, and delivery schedules while providing proactive updates to customers. •Respond promptly to customer inquiries regarding products, pricing, availability, returns, and warranties. •Partner cross-functionally with Sales, Planning, Production, Purchasing, Shipping, and Quality teams to resolve customer concerns and meet delivery expectations. •Review customer demand, forecasts, and buying patterns to help identify opportunities for increased sales. •Generate quotations and provide pricing in accordance with company policies. •Coordinate return authorizations (RAs), credits, and product exchanges. Qualifications: •Bilingual (English/Spanish) strongly preferred; additional language skills are a plus. •Operational familiarity with Lean, continuous improvement, or process improvement methodologies. •High school diploma or equivalent required; associate degree or higher in Business or a related field preferred. Compensation: •Competitive benefits and rewards package •We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!