Hiring: Customer Service Representative Company: Full Sail Media Location: Baltimore, MD Job Posted Time: 2026-09-15 13:09:56 About the job Required Skills: •Receive and process customer phone, online and e-mail orders •Quoting of client jobs based on specifications gathered by Sales Representative or online orders as distributed by Director of Business Development •Receive customer complaints, including research and corrective action plan •Outbound sales calls to house accounts •Building strong relationships with our customers, being responsive to customers’ needs, honest communication, interacting with Sales (in a team approach to servicing our customers) and acting as a liaison between customers/sales and     manufacturing. •Represent the customer’s interests by balancing decisions between what the customer needs and what production wants. •Keep accurate records on all jobs and customer contracts, so both the company and customer are protected should questions arise later. •Understand entire printing process to be able to convey a sense of expertise in our services to the customer. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!