Hiring: Customer Service Representative, Associate Company: Lawson Products Location: Chicago, IL Job Posted Time: 2026-09-16 17:51:46 Target Skills & Keywords : Microsoft Excel, Microsoft Office, SAP About the job Experience: •1 year experience in an inbound call center, preferred. •Minimum 1 year experience in an inbound call center, preferred. Required Skills: •Responds to a minimum of 40 calls per day in an inbound call center. •Maintain a strong performance against established key performance indicators. •Input and modify customer orders in SAP system. •Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. •Track order shipments and provide proof of delivery upon request. •Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments. •Process credit and debit memo requests that fall within department policy. •Answer common product questions as first line of response. Qualifications: •High School Diploma or GED. •Effective verbal and written communication skills. •Basic computer skills and the ability to navigate company internal and external websites. •Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel. •Basic maintenance, repair and operational (MRO) product knowledge is preferred. •Possesses entry-level problem solving skills. •Previous manufacturing/distribution and sales experience a plus. •Demonstrated capacity to maintain customer-focus and multi-task in a fast-paced environment. •The hourly rate for this role is $21.50. Compensation: •Competitive benefits and rewards package •We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!