Hiring: Customer Service Representative 2 – UHealth SoLé Mia Company: University of Miami Location: North Miami, FL Job Posted Time: 2026-09-10 13:43:40 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Workday About the job Experience: •2 Year Of Relevant Experience •Minimum 2 Year Of Relevant Experience Required Skills: •The Customer Service Representative 2 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. •Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints. •Researches all inquiries to address any issues or concerns. •Refers concerns to other service areas/departments for follow-up, as needed. •Resolves routine and basic problems and communicates solutions or requested information to the customer. •Verifies that appropriate changes/resolutions have been finalized. •Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. •Escalates and refers unresolved customer grievances to department leadership for further review, as necessary Qualifications: •High School Diploma or equivalent •Demonstrated capacity to communicate effectively in both oral and written form. •Demonstrated capacity to recognize, analyze and solve a variety of problems. •Demonstrated capacity to process and handle confidential information with discretion. •Demonstrated capacity to work evening, nights, and weekends as necessary. •Proficiency in computer software (i.e., Microsoft Office). •Any relevant education, certifications and/or work experience may be considered. •The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Compensation: •Competitive benefits and rewards package •The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!