Hiring: Customer Service Representative 1 – Hollow Metal - Fontana, CA Company: Allegion Location: Fontana, CA Job Posted Time: 2026-09-16 22:51:48 Target Skills & Keywords : Microsoft Office, PLC About the job Experience: •2+ years in customer service or as an account manager with construction experience. Required Skills: •Answer all phone calls within 3 rings, greet customers promptly and warmly, ascertain problem or reason for calling. •Return any missed calls / voicemails within 15 minutes. •Respond to customer emails, quote requests, or other electronic inquiry within 2 hours. •All information and customer questions must be complete clean information put together as a complete package ensure all order details are correct and complete reviews final completed check lists prior to order release to engineering. •Address customers' QC issues directly maintaining a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. •Interface with Engineering, Production and Shipping functions as needed to address customer issues. •Calls on regular and prospective customers to solicit orders. •Enters all contacts, conversations, and quotes into the CRM system (future). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!